Here’s a quick Q&A to get you started on your search for the perfect fence!
What are the fence requirements in my HOA/town?
Please contact your HOA or town building inspector to ask about the requirements.
Where is my property line?
If you are not sure where your property line is, please contact a surveyor to have the corners staked and a survey map of your property made. It is recommended as a homeowner to have a survey of your property done every 10 years.
Do I need a permit for my fence?
Since each town has slightly different permit requirements, it is best you contact your local building department to ask if a permit is needed.
Help! What fence should I choose?
This is always the hardest part! Start by asking yourself these questions:
What do I need this fence for? To keep things in (dogs, children, etc) or to keep things out?
How high of a fence am I allowed by HOA/town code in the area I want to put the fence?
Do I want all privacy?
Or can I do a combination or privacy and non-privacy and still get the security I want?
What is my budget?
Is your company insured?
Fence Factory is fully insured. HOA/Towns that require permits will need our insurance certificate sent directly to them from our insurance agency. Please provide us with your HOA/towns address, fax and phone number before you go for your permit to save you the trouble of a second trip.
Do I need my underground utilities marked out?
Yes! If you have underground utilities near the fence line that were put in by a public company. If you live in a development where your builder laid the underground utilities personally then you must contact your builder and have those utilities marked out by the builder. Fence Factory is not responsible for damage to underground utilities.
What forms of payment are accepted?
We accept cash, check, money order, or bank check. We do not accept credit cards or debit cards and apologize for the inconvenience.
Do you charge for your estimates?
One written estimate for a new fence installation is free within our installation area.
So, I’ve received my written estimate- what now?
Once you have decided that you want Fence Factory to install your fence, please sign and date the bottom of the estimate thereby making it the contract and return one original signed copy and the specified deposit to us. Both the signed contract and the deposit put you on our list.
It’s been a little while since I signed my contract, when should I expect an installation date?
We strive to adhere to our waiting time estimates, however, weather conditions along with other unforeseen occurrences sometimes force estimated installation dates to be pushed back. We apologize for any and all delays and hope you will be patient with us.
When is the balance due for my job?
The balance is due upon the day of completion unless otherwise agreed upon by Fence Factory and the customer.
Can I have an invoice for my job?
Your contract serves as your invoice, we’ll be glad to provide you with another copy.
What if I need to cancel my contract?
As specified in the fine print of the contract, you have 48 hours to cancel your contract with Fence Factory after which Fence Factory will not be able to refund your deposit. If Fence Factory has already ordered/manufactured your job, you are liable to pay material and labor costs.
Should I tell my neighbor that I am getting a fence?
Our crew strives to be respectful of property lines. However, if you are putting up a fence along your property line, it is recommended you tell your neighbor to avoid any issues during the installation. If you have neighbor problems, please make sure that we have ample amount of room to work on both sides of the fence (try to give us at least two feet to maneuver between the fence and the property line especially with tall privacy fences). We would appreciate any effort to keep our crew out of confrontations!